Frequently Asked Questions

Q: Can I see information on any past orders I've place on the Web?

A: Yes! Once logged-in you can click on the "My Account" link and view your account. From here you can access your order history by clicking Order Status.

Q: I have a new address or phone number, how can I change this?

A: Once logged-in you can click on the "My Account" link and view your account. From here you can update your account information by clicking Update Account.

Q: Can I change my password?

A: Once logged-in you can click on the "My Account" link and view your account. From here you can change your password by clicking Update Account.

Q: Can I ship my order to a PO Box?

A: Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address.

Q: How long will it take for me to get my order once my order has been placed on-line?

A: Most in-stock orders ship with-in 1 to 2 business days (inventory permitting). Depending on your shipping method, your order should be delivered within 1 to 4 business days after it ships.

Q: I have a question and I haven't seen it answered in the FAQ. Can call or e-mail someone to assist me?

A: Yes! If your call pertains to your Web order or to the Web site, please contact us by email at Cinnabon@iceboxmail.com or by phone at 404.665.2437.

Q: Can you ship to an international address?

A: Yes, we can. Please email Cinnabon@iceboxmail.com with your order and we will provide an estimated quote with duties, taxes and freight.

Q: What is your Return Policy?

A: We hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within 30 days of the date of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions do apply.

Please note that no returns will be accepted at Cinnabon Bakery locations. Additionally, Cinnabon merchandise not purchased through the Cinnabon Store is not eligible for returns or exchanges through this store. This includes items received at no cost as part of a promotional giveaway or through a Cinnabon sponsored event.

To Make Your Return:

Please email Cinnabon@iceboxmail.com with your order number and reason for return. Upon approval for return, please ship your return item in the original package with your sales receipt.

Please send the package prepaid and insured to us at the address below. We do not accept C.O.D. deliveries.

Cinnabon Store
c/o The Icebox
3993 Tradeport Blvd
Atlanta, GA 30354

Please note the following limitations and exclusions:

  • You must have a valid sales receipt in order to receive a refund or credit. If you do not have a valid receipt, we are unable to make a return or exchange of product.
  • Returned merchandise must be unwashed, unworn and not damaged after you received it from us.

If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are non-refundable unless we have sent the wrong item or the item sent is defective or damaged at the time of delivery.

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